Major Players are currently working with one of the leading online Luxury Fashion Marketplace with a Global presence. Over the past three years the service design team has grown to 300 globally, which helps to provide end-to-end, multichannel e-commerce solutions exclusively to luxury fashion brands.
About the role:
Reporting to the Global Service Design Director, we are looking for a Customer Service Designer to create and implement service concepts that continuously improve the global customer service experience and helps the business meet its strategic goals. You will establish strategic customer research programs to produce service design tools, such as personas, storyboards and journey maps that inform service prototypes and keep the customer central to solutions.
You will lead ideation sessions with multiple stakeholders and facilitate the run of rapid prototypes to validate and iterate on ideas. You will work closely with the Global Manager of Partner Service Design and the Process Design Manager as well as Global Training to assess concept feasibility and roll out new services that meet and exceed the needs of our end customer. You will oversee the change communications strategy and planning for internal and external customer communications and oversee the Customer Service Communications team
If this sounds like you, then get in touch!