The London based Service Designer will be supporting research and product/service design activity across multiple product portfolios.
Michael Page have teamed up with a education and training leader, based in London you will be travelling abroad and supporting a wider team.
The key responsibilities for the Service Designer will be supporting research and product/service design activity across multiple product portfolios. As part of our London Experience Design team, you will support the Lead Service Designer in documenting current and future service experiences across our product/service landscape, defining new service design proposals, identifying areas for potential optimisation and improvement with existing services, and quantifying the cost and impact of such improvements, using metrics of cost, complexity of implementation, customer satisfaction and revenue. Your research and proposals will depict target experience architectures in an accessible visual manner, supporting the further elaboration and delivery of vibrant, compelling and efficacious service experiences by multiple stakeholder groups and both internal and external delivery partners. The resulting experiences will inform both the configuration of our 'backstage' services and our 'front stage' product offerings, combine services, technology and content in ways that engage and delight our customers, online and offline. You'll manage logistics relating to our research and design processes, planning and coordinating research, both field studies around the world and in our purpose-built, state of the art Experience Lab in Central London.
The successful Service designer will be a confident, self- believer that can communicate and deliver ideas to major stakeholders. You will have proven experience in a similar role and be ready to work in a fast paced industry.
You will have:
- Knowledge and experience of modelling service environments, user flows and business processes
- Experienced in the creation of prototypes, for example storyboards or UI prototypes
- Strong communication skills
- Experience working with a range of local and international stakeholders
- Experience of digital educational content (desirable but not essential)
On offer for the chosen Service Designer is up to £350 day rate (depending on experience) and great exposure to a fantastic industry.