Stopgap

Marketing Operations Manager

Recruiter
Stopgap
Location
London
Salary
£45000 - £50000 per annum
Posted
28 Jan 2019
Closes
14 Feb 2019
Ref
BEX-092634
Contact
Rebecca Bryan
Discipline
Marketing
Sector
B2B, Finance
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

One of the world's oldest private banks want a guardian of all business as usual customer communication collateral.

Marketing Operations Manager - £45,000-£50,000 - London

THE COMPANY
One of the world's oldest private banks, founded over 300 years ago, with headquarters in London and over 400 employees.

THE ROLE
Guardian of all business as usual customer communication collateral that comes to the marketing team, including: customer forms; terms and conditions for all products; customer service communication letters for opening; closing, customer relationship service letters and collateral needed.
To instil strong processes with the businesses to ensure accurate briefing and efficient workings for all amendments and changes and creations to such communications.
To identify, recommend and then hopefully embed a digital document management system, for version control and maintenance to keep key documents with regulatory or rates 'live' and easily updated.
To put in place efficient processes by which customer communications can be maintained and version controlled.
To vastly improve all the bank's collateral operations - both from an efficiency of operations perspective, governance and content quality perspective.
To educate and bring strong marketing know-how to the business.

YOU
Strong experience in studio operational management in a regulated business
Understanding of key regulatory requirements, ideally Financial Services experience
Demonstrable experience in customer experience journey mapping and how communications can enhance this
People management - stakeholders within a business as well as studio management
Understanding of the value of accurate and clear briefs
Great attention to detail

If this sounds like you, apply now!

Marketing Operations Manager - £45,000-£50,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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