Client Experience Manager / Producer / PM #Lux #Brand

£250 - £270 per day
31 Jan 2019
28 Feb 2019
Dean Cousin
CRM, Project Management
Fashion, Online
Business Type
Brand / In-house
Contract Type
Freelance / Contract

Client Experience Manager / Producer / PM needed ASAP.

My client is a luxury fashion, beauty and lifestyle super-brand based in London. They need of a client services specialist ASAP.

The ideal candidate will have experience as one, or some of the following: Project Management, Account Management, Production.

The role:

Client Engagement strategy

  • Define the Client Engagement strategy for key commercial moments
  • Define the Client Engagement strategy for ad hoc product launches / cross functional projects
  • Contribute in building and reviewing the Client Engagement programme (e.g. new segmentation, outreach performance, new feature in the system, defining KPIs, etc)

Development and enhancement of the value proposition

  • Develop and plan the Client Engagement value proposition available to stores, in partnership with Marketing, Copy and Training
  • Produce monthly portfolio of proposition to stores in the shape of the Client Engagement Pack
  • Work in partnership with Retail Activation / Events to enrich the value proposition and find opportunities of stronger partnership and alignment
  • In partnership with the Senior Analysts / Performance teams build a solid monthly contact plan where data match value proposition for maximum impact
  • Develop and oversee delivery all of Client Engagement tools, such as cards, festive catalogues and any special initiative tool

Implementation of the Clienteling digital tool

  • In partnership with IT, UX and the project management team, oversee to the development and launch of the Clienteling digital tool across all stores
  • Ensure all business requirements are met and the tool is fit for purpose
  • Ensure a smooth implementation into stores and satisfactory user adoption
  • Work closely with the Digital team on any future integration

The ideal candidate will have worked for a well known retail / FMCG brand or agency. Strategists and Planners of all levels will also be considered if you have relevant CRM experience.

1 to 4 months on-site 5 days per week.

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

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