Client Experience Manager / Producer / PM #Lux #Brand

6 days left

£250 - £270 per day
31 Jan 2019
28 Feb 2019
Dean Cousin
CRM, Project Management
Fashion, Online
Business Type
Brand / In-house
Contract Type
Freelance / Contract

Client Experience Manager / Producer / PM needed ASAP.

My client is a luxury fashion, beauty and lifestyle super-brand based in London. They need of a client services specialist ASAP.

The ideal candidate will have experience as one, or some of the following: Project Management, Account Management, Production.

The role:

Client Engagement strategy

  • Define the Client Engagement strategy for key commercial moments
  • Define the Client Engagement strategy for ad hoc product launches / cross functional projects
  • Contribute in building and reviewing the Client Engagement programme (e.g. new segmentation, outreach performance, new feature in the system, defining KPIs, etc)

Development and enhancement of the value proposition

  • Develop and plan the Client Engagement value proposition available to stores, in partnership with Marketing, Copy and Training
  • Produce monthly portfolio of proposition to stores in the shape of the Client Engagement Pack
  • Work in partnership with Retail Activation / Events to enrich the value proposition and find opportunities of stronger partnership and alignment
  • In partnership with the Senior Analysts / Performance teams build a solid monthly contact plan where data match value proposition for maximum impact
  • Develop and oversee delivery all of Client Engagement tools, such as cards, festive catalogues and any special initiative tool

Implementation of the Clienteling digital tool

  • In partnership with IT, UX and the project management team, oversee to the development and launch of the Clienteling digital tool across all stores
  • Ensure all business requirements are met and the tool is fit for purpose
  • Ensure a smooth implementation into stores and satisfactory user adoption
  • Work closely with the Digital team on any future integration

The ideal candidate will have worked for a well known retail / FMCG brand or agency. Strategists and Planners of all levels will also be considered if you have relevant CRM experience.

1 to 4 months on-site 5 days per week.

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

Apply for Client Experience Manager / Producer / PM #Lux #Brand

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