Community Manager / Account Manager
At Ogilvy we make brands matter. We make them matter for years, for quarters and for right now.
Some marketeers and commentators believe brands no longer matter in the era of more channel fragmentation, micro-targeting, technology, and perfect data. But we believe that brands have never mattered more as beacons of trust and identity for consumers.
We are a team of brilliant, creative problem-solvers who believe there’s nothing we can’t achieve together, for our clients and for each other.
The role is a split of community management and account managent.
As an account manager you will oversee management of several key social accounts. You will be expected to provide leadership on their accounts, inspiring the highest standards in all team members whilst directing the Agency’s longer term relationship with the Client. As an Account Manager you are responsible for developing strong and enduring Client relationships by acting as a partner in developing marketing strategy, adding value to the Client’s business.
In terms of the community management you will be responsible for community management across Facebook, Instagram and LinkedIn. Communicating with customers, flagging topics for escalation and leading crisis management strategy on social.
Other responsibilites will include:
You will also be responsible for the campaign management
Manage workload and lead global team of community managers, signing off community management and training on tools, brand tone of voice and best practice.
Lead on International always-on program, ensuring high quality work is delivered on time by global team and suggesting content topics and innovation opportunities.
Act as social lead for creative team, assisting with briefs and suggesting best practice and opportunities for optimisation.
Leading Client relationship on “Always-On” UK and International Social.
Have the ability to work very closely with the Social Media performance team to ensure all comms are developed, deployed and measured in line with best practices.
Able to interpret social media metrics data and in turn, communicate and implement relevant insights and learnings to creative teams and the international community management team.
At the heart of everything we do are our core values, our DNA, those beliefs that make us part of Ogilvy.
We have a set of five values that we expect everybody in the agency to sign up to. It’s not a set of rules, but it is a set of beliefs about how we go about our daily lives that we think helps set expectations of the kind
of partners we look for.
We are never satisfied
Just try it
Everyone matters, embrace difference
Put creativity first
Care about every detail