Ecommerce Manager

Location
City of London, London
Salary
£40000 - £50000 per annum
Posted
18 Mar 2019
Closes
17 Apr 2019
Ref
13989794/001
Contact
Victoria Naughton
Discipline
Marketing
Specialism
E-Commerce
Sector
B2C
Business Type
Brand / In-house
Seniority
Senior Executive
Contract Type
Permanent
Hours
Full-Time

Working with the head of ecommerce to improve the customer experience of the existing site.

Client Details

Michael Page have teamed up with a luxury jewellery brand, looking to expand their growing team.

Description

The key responsibilities for the eCommerce manager are:

  • Day-to-day management of the eCommerce website. This consists of processing returns, exchanges and payments plus customer support
  • Validating orders including fraud checks
  • Reports: weekly reporting and analysis of sales traffic
  • Daily monitoring and updating of products and content on the global eCommerce website
  • Support Marketing Team on Global digital marketing and campaign implementation
  • Provide the Communications team (Marketing and PR) with social media, display, campaign and newsletter support
  • Be the eCommerce brand guardian, ensuring that all digital assets, products and communications are in line with brand guidelines
  • Work closely with the Digital & E-Commerce Director on PPC, SEM, Social retargeting: daily monitoring and optimisation of campaigns
  • Collaborate, alongside the Marketing Team and agencies on the management and optimisation of digital campaigns
  • Manage the pipeline of website A/B tests working with UX Designers and Front End
  • Developers to maximise our conversion rates
  • Adopt a data-first approach to understand, analyse, report and act on the data available to
  • us using Google Analytics, Google Optimize and other CRO-related platforms
  • Carry out regular quantitative and qualitative research on customers to understand our
  • conversion data using surveys, polls, heatmaps and recordings
  • Manage external agencies that we see as an extension of our team on a daily basis to help
  • boost our conversion rates and AOVs
  • Manage Google Tag Manager containers
  • Have extensive commercial acquisition experience, using SEO to drive site traffic Have experience of owning a website, including analysing and developing customer experiences through UX

Profile

The successful eCommerce manager will be helping and supporting with the customer journey of the main site. You will have come from a luxury background with proven stats on how your work has improved the footprint of the site.

You will have:

  • Good knowledge of: Content Management Systems (CMS), Photoshop, MS Office (Excel, PowerPoint), Google Analytics, Google Webmaster
  • A passion for all things digital and a desire to learn
  • Excellent knowledge of HTML5, CSS and UX principles
  • Good knowledge on Accessibility
  • Preferable: a basic understanding of .Net, MVC and SQL
  • Fluency in English, both verbal and written
  • Genuine interest in luxury and fashion retail
  • Good with data and a strong attention to detail
  • Enjoy a team dynamic and confident when tackling new challenges
  • Goal oriented and performance driven
  • Have the ability to multitask, prioritise and manage multiple projects simultaneously in a fast-paced, deadline driven environment
  • Ideally have broad digital marketing experience, including PPC, email, mobile and social

Job Offer

On offer is up to £50k for the right candidate along with great benefits and massive room for growth.

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