Head of Digital Operations

10 Apr 2019
11 May 2019
B2B, B2C
Business Type
Contract Type

The Role…

The Head of Operations plays a key role in our agency, overseeing the operations and outputs for the agency, ensuring that we have the optimum shape to deliver outputs of the highest quality for our clients.

Working alongside all department heads, a key focus of this role is the creation and maintenance of efficient processes and work flow systems to enable a creative and collaborate environment, enhancing our ability to deliver great work.

What you will do…

  • Be a key driver of our delivery process, reviewing and engineering the way the agency delivers work to drive greater clarity, efficiency, satisfaction and profit
  • Help guide and support trouble shooting, acting as an escalation point for all department heads
  • Oversee the setting of timelines, plans and road-maps for projects, monitoring out of scope situations
  • Lead the Operation team and wider agency to educate clients and colleagues in a new Agile way of working, transforming the ways in which they engage with us
  •  Partner with the HR and Talent team to meet any additional resourcing requirements
  • Lead the agency in a new Product driven approach to our outputs, adding rigour into our processes, ensuring improvement in quality, reliability and long-term product success
  • Understand key commercial drivers in the agency and support the CEO in developing new strategies for delivery

What you will need to succeed…

  • Previous tack record in a similar delivery lead role, with a focus on delivering excellence
  • A passion for delivering seamless operations, with proven digital agency experience
  • You’ll be tenacious, and be up for the challenge, you’ll thrive in an ever-changing landscape
  • A clear vision of what a successful delivery function looks like, and the tools to make it happen
  • Strong understanding of and experience of working with Agile and Waterfall methodologies
  • You’ll be open, a peace keeper and a cool head, with the ability to present ideas with conviction
  • Experience using PM tools such as Confluence, Jira is a given
  • Overall you will be looking for a role you can truly call your own, and be looking to make a real difference

This is us…

We are Prophecy Unlimited, the forward-thinking, Bristol-based agency that thinks life is better when it’s joined-up. From attention-grabbing content that engages people into a brand, to seamless CRM that keeps them there. We are 120 spirited individuals who work with clarity, curiosity and vision to join up the journey from acquisition to advocacy.

Prophecy Unlimited is part of The Unlimited Group, which brings together a unique blend of discipline experts from across 26 specialist companies to offer a world of thinking without limits.

What we value…

Great work stems from a great team. So, we are dedicated to delivering for our clients, and passionate about how we do it. We live our values and have a lot of fun along the way, offering talented individuals a rewarding, dynamic and vibrant culture in which to build careers and friendships. Our values reflect what we believe to be most important as an agency.

Generosity is the way we think and act and the big heart that unites us.

Spirit is the positive, fearless and imaginative approach we take to everything we do.

Clarity is the precision and vision it takes to simplify the complex.

Curiosity is the need to ask questions, challenge assumptions. To wonder and explore.

What we give…

You get to work in lovely contemporary offices in the heart of Bristol with likeminded talented people who share your passion. Plus, there’s career development and training at every turn, a generous holiday allowance, your birthday day off and early festive closing. You even get the chance to take a volunteer day to support a cause you care about.

We do all the stuff you would expect:

  • 25 days’ holiday + Bank Holidays
  • Contributory Pension Scheme
  • Life Assurance
  • Healthcare Cash Back Scheme
  • Interest free travel season ticket loan, Cycle scheme

And we do a few things you might not expect…

We keep you going with fresh fruit, breakfast on us and great coffee. We have a calendar of social and charity events throughout the year, there’s always something going on.

Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people – including you.

Sound good? If you think you tick all the boxes, please send your CV and tell us why you should join the team 

We will be reviewing applications on Friday 26th April 2019

We are an Equal Opportunities employer and welcome applications from all sections of the community

By submitting your CV, you consent to our Candidate Privacy Policy which can be seen in full at  https://www.prophecyunlimited.com/candidate-privacy/  If you would prefer us not to store your details or contact you please let us know.

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