Stopgap

Customer Research & Insight Lead

Recruiter
Stopgap
Location
Berkshire
Salary
Competitive Salary
Posted
17 Apr 2019
Closes
17 May 2019
Ref
CEL-092984
Contact
Christine Ebeling Long
Discipline
Marketing
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

Are you a true customer champion with Research & Insight expertise within Telcos or Subscription based marketing?

Customer Research & Insight Lead - Competitive Salary - Berkshire

THE COMPANY
This company run the UKs largest virtual mobile network in the UK. They are in the process of carrying out their new 5 year vision in order to grow the business further whilst focusing on their customers in order to maintain their position as one of the UK's most loved brands and customer champion.

THE ROLE
Key responsibilities for the Customer Research & Insight Lead include:
- being the expert in your field, influencing decision making across all areas of the business including marketing, commercial, sales and service
- proactively identifying opportunities to reflect the customer voice, based on customer-led insights
- having the foresight to assess consumer trends and identify relevant threats and opps to inform long term planning and maintain competitive position in the market
- managing trackers and measurements to help assess the strength of the brand and CX

YOU
To be consider for this Customer Research & Insight lead you will have:
- Expertise in B2C telcos or subscription based market research
- Ability to build robust, credible and highly effective relationships with senior stakeholders
- Experience in Trackers and Measurement to assess and inform both Brand and CX
- The mind of a Story-teller with the ability to identify insights and build compelling narratives
- Confidence at presenting at senior leadership level
- A passion for the customer and generally curious

Are you the Customer Research & Insight Lead we need for this great Telcos opportunity?

Customer Research & Insight Lead - Competitive Salary - Berkshire

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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