Strategy Director - Digital Experiences - UX/CX
Digital Strategy Director – UX / CX – Digital Experiences
Our client is looking for a Strategy Director to lead the quality of strategic output, insight and research for its clients and ultimately create the best digital experiences, products and services possible.
Reporting directly to the Chief Strategy Officer, this is brand new Leadership role following a recent acquisition and an exciting opportunity to make your mark.
If you are passionate about insight, unearthing the core message and creating the most memorable Customer Experiences then do read on.
About the role, you’ll be:
Consulting with senior clients to understand their business challenges and define how to shape projects and address client problems
Setting clear expectations about quality and speed of project output, and the quality of communications. Working hand in hand with other disciplines to make sure the resulting strategies are realisable and realized
Defining strategic approaches to projects and problems - picking and justifying the mix of strategy activities and deliverables - and explain them convincingly to clients and collaborators
Designing, commissioning and leading customer research, insight and innovation workshop activities
Presening and articulating digital visions, strategies and technologies to clients from marketing executives to Board level
Establishing your own relationships with key clients. Actively work to identify, define and win more work from our existing clients
Leading, managing and developing the team to engage and challenge individuals to be the best they can be
To be successful in this role you will need to be:
Accomplished at experience planning and service design, especially UX and CX, Digital strategy, system thinking, analysis and consulting
Accomplished at using storytelling techniques (that are human, impactful, accessible and captivating) to convey information, argument and persuasion in formal pressured settings, to large senior audiences
A thorough researcher with an eye for detail and knack for insight
A brilliant wordsmith and a confident and articulate speaker
Passionate and caring about your craft, with impeccable presentation and creative problem-solving skills
Proven at making challenging decisions leading to great results, even under pressure
Experienced at leading, managing and developing high performance teams
In return for your craft, our client is offering a competitive salary of up to 90k dependant upon experience.
If this sounds like you, please get in touch with me, Natasha Kenny, by applying below.