Service Designer - 6 month contract

Greater London
£350 - £500 per day + 6 month contract
10 Jul 2019
30 Jul 2019
Nicky Pearson
B2B, Finance
Business Type
Brand / In-house
Contract Type
Freelance / Contract

Experienced Service Designer needed (to start end of July) to facilitate international teams and deliver blueprint concepts.

Service Designer - Up to £500 per day - 6 month contract - London

Market-leading software company,central London based, great company culture, innovative and collaborative.

This is a great opportunity to bring your proven experience in service design to a fabulous company and environment (we've placed 10 people in permanent and contract roles in the marketing and brand teams).

This Service Designer will focus on working with the UK team and liaise with a wider remote team of Service Design in Australia. The person needs to have strong 'Service blueprinting' skills as this will form the core of documentation and process that you will be facilitating with the UK team - following the same plan as the rest of the work internationally. Blueprinting will cover marketing assets, digital and printed, as well as internal process and product process.

User research has been done and user stories gathered but blueprinting still needs to be done to draw out the detail.

You will be a confident communicator, a great listener and facilitator and with a polished and articulate presentation manner. As you will be working with multiple people of different levels across the business a genuine interest in human-centric experience design and getting the best outcomes are a must.
If this sounds like you and you have substantial service design experience facilitating workshops and helping disparate groups reach a consensus please read on:

In the 6 months from end July 2019, the main deliverables for you will be:

1) Complete service blueprinting carried out the in UK by you as per an agreed plan - you will be completing 'as is' and 'to be' states.

2)You must project manage the teams (with the Project Manager in region) and sync regularly with the other teams outside UK (you will be given a plan to execute).

3) You will facilitate every task for the UK squad and will be the leader in the UK to carry out the service design plan for the Go to Market teams.

If you have relevant service design experience and are free immediately please apply now!

Service Designer - Up to £500 per day - 6 month contract - London

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