Customer Experience Specialist
Job Purpose and Summary
Advocate the target consumer experience and produce compelling customer journeys and experiences. Develop target personas and journeys. Acting as the link between the customer and Canon, advocating improvements to deliver the optimum experience through data and insight to maximise outcomes across touchpoints. Drive the roadmap ensure it’s embedded across all customer-facing activities.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Manage our customer Pulse community in UK and Europe to implement a
calendar of test topics, UX topics to gain insight and data in a timely way.
Build and maintain collaborative relationships, tools and resources with key areas of the business in UK and EMEA markets to foster sharing and collaboration and to disseminate information and feedback.
Use customer insight and research to develop a comprehensive understanding of the imaging market, including customer segments, needs, buying behaviours and motivations for Canon consumer products & services. Identify opportunities to use this information to inspire customers to choose Canon and deliver excellent, effortless customer experiences journeys and outcomes.
Define and maintain and map the target omni-channel customer journey
(including instore, website and social channels) for all key/priority customer
interactions both directly with the customer and indirectly via or channels.
Curating content aligned to the integrated communications plan, identifying opportunities to secure high-intent traffic through search insights and support the CIG marketing plans.
Create and manage a customer experience measurement framework and report to business how target customer journey is being met.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
- Challenging skills
- Understand the Customer Journey
- Understand Customer Insights, approaches and methods
- Be digitally savvy
- Strong Team Player
You will need
- Previous Customer Journey Mapping experience across touch points
- Good understanding of Customer Insight approaches and methods
- Based in Stockley Park, Uxbridge
- No Relocation Available
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
Expect the Exceptional.