Senior Planner - Customer Experience Agency - London

London (Central), London (Greater)
Up to £50k + generous benefits
15 Aug 2019
15 Sep 2019
CRM, Planning & Strategy
Automotive, Retail
Business Type
Contract Type

Are you an expert in CRM & CXM strategies?  Do you enjoy developing customer decision journeys, contact strategies and CRM programmes?

If so, then this may be the role for you!

This central London award-winning BTL agency works with a portfolio of world-class brands and has an outstanding reputation in the industry. Led by a fantastic management team they always appear in the top 10 places to work - this is an agency that anyone would want on their CV! Due to growth in the business, they are on the hunt for their next shining star in strategy


What you’ll be doing

Reporting into the Head of Planning, you’ll deliver strategic thinking, inspire great creative to produce award-winning and effective communications and programs. Leading on a major automotive brand you will help to delivery strategic thinking on everything from large-scale engagement programmes, creative strategy, through to loyalty projects. You will also be leading on all digital and direct activity for a large high-street retail account.


Candidate Profile

You’ll be a digital, data and Customer Engagement specialist, adept at turning complex data into key insights, passionate about solving business problems, you’ll be confident developing relationships with clients and senior team members.

As a Senior Strategist, you’re adept at turning the complex into the simple. Able to define research projects, facilitate workshops, you can support the delivery of insight work by partnering with data and insight teams.

You are an expert in building strategies, crafting solid creative briefs and always inspire creatives throughout the process, you work end-to-end on projects, right the way through to the evaluation, optimisation and reporting.


  • At least 4 years’ experience with credible agencies/clients
  • Proven expertise in direct, digital, CRM, loyalty and data strategy
  • Experienced in research, resources, frameworks and insight
  • Able to develop, measure and evaluation campaigns
  • Intellectual and emotional intelligence
  • The ability to defend your viewpoint
  • Passionate about the creative process – inspirational to others
  • Able to articulate your strategic thinking to clients and teams

If you want to develop your career with one of the best customer engagement agencies then click "Apply" and submit your CV along with a few lines on why you think you have the wow factor.

To considered for this role, candidates must be eligible to live and work in the UK.

Whilst every effort is made to contact everyone who applies, due to a high number of applications we are unable to give individual feedback to those who are unsuccessful.

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