Client Services Director

Recruiter
createselect
Location
London (Central), London (Greater)
Salary
Excellent base plus benefits
Posted
06 Sep 2019
Closes
07 Oct 2019
Ref
457324
Discipline
Media
Sector
Automotive, B2B
Business Type
Media Owner
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

Client Services Director needed with experience in the news, factual content or PR sectors. Our client is a global leader in news and factual content, channels and content distribution with offices in the US, UK, Europe and Asia.

The Client Services Director will be responsible for the retention, growth and overall success of client accounts, personally managing a number of our key client accounts and with management of two Client Service Managers (CSM) – and supporting two CSM’s in Germany and the US. 

We are looking for an experienced professional who will hit the ground running who will bring tried and tested processes that will impress clients, increase retention and growth, and ensure the team is performing to the highest standard. 
You’ll be the day-to-day contact for our customers, educating on best practices and new relevant features, sharing data and insights, enabling them to drive stronger and more engaged customer relationships. You’ll act as a trusted advisor, quickly developing a deep understanding of their business, their industry and challenges.


Tasks include
 Managing a team of two CSM’s, and supporting two further CSM’s - in the US and Germany, responsible for training and day to day management
 Implement client success initiatives and processes
 Develop and manage relationships with approximately 10 key clients
 Perform regular (weekly, monthly and quarterly) reviews with customers on goals, challenges, insights and opportunities, listening for upsell opportunities
 Quickly develop a comprehensive knowledge of our products and services, and build close working relationships with teams which sell, design, build and deliver products and services
 Develop an intimate knowledge of the brands you will serve including their values, priorities, commercial requirements and operational needs
 Provide regular updates to the internal team on client pain points and issues


Key responsibilities
 Day-to-day management of the client services team, and your own “book” of clients
 Development and implementation of client retention and client development plans for each client
 Identify expansion opportunities with existing accounts 
 Be the leading advocate for solutions within the customer organisation, across multiple departments – talking and meeting regularly, not relying on email
 Oversight of content publishing and your clients’ online newsrooms
 Provision of high quality monthly and on-demand reports for clients
 A detailed knowledge of client contracts and SLAs
 Project management of product roll-outs, production and services to your clients
 Creating high quality pitch documents, sales materials and marketing materials
 Quickly gain a thorough working knowledge of the CMS and “back end” 
 Track client news relevant to the relationship and brief colleagues and managers across the company as appropriate
 Identify customer adoption and usage issues, and collaborate internally to find smart solutions to resolve such issues
 Inspire customers to think strategically about how our clients platforms can support their business needs, and reinforce this by highlighting key data points and new features they need and why

Essential skills and experience
 A minimum of six years’ experience in client facing roles, preferably within a competitor environment
 A track record of working with senior clients at enterprise brands, with evidence of relationship building and growth
 Strong knowledge of the PR industry
 Team management
 Project management
 A good knowledge of broadcast and online production
 High level of proficiency with Word, Excel, PowerPoint, Google Analytics and Salesforce
 Excellent verbal and written communication
 Language/s a great advantage

For a complete spec, please register your interest. We regret only successful applicants will be contacted.

Apply for Client Services Director

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your file must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


Upload from your computer

Or import from cloud storage

Your file must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 1Mb


4000 characters left

Marketing Communications

Haymarket Media Group, the publisher of Campaign, takes your privacy seriously.

Learn more about how we use your information when job seeking.

We will use your information to ensure you receive messages that are relevant to you. 

Please be aware that unless you opt in, you will miss out on emails containing the latest job vacancies, career advice and other services from Campaign that could help your career.

Should you cease to require these services in future, you can stop receiving these messages from us via the unsubscribe link on any email received or by contacting us directly. Please see our Full Privacy Notice.


By applying for a job listed on Campaign Jobs you agree to our Terms and Conditions. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs