Stopgap

Social Media & Customer Support Agent

Recruiter
Stopgap
Location
London, West London
Salary
£27000 - £32000 per annum
Posted
19 Sep 2019
Closes
19 Oct 2019
Ref
KPJ-093677
Contact
Kim Joseph
Discipline
Marketing
Specialism
Digital
Sector
Technology
Business Type
Brand / In-house
Seniority
Executive
Contract Type
Permanent
Hours
Full-Time

Love music? Want to use your social media and customer engagement skills in a fun dynamic environment? Read on

Social Media & Customer Support Agent - Up to £32,000 - West London

THE COMPANY
Our client produces a range of innovative DJ products and accessories based in South Ruislip.

THE ROLE
As Social Media & Customer Support Agent you will be responsible for:

- providing customer support on the main social media channels
- online customer support using social listening tool CX Social Clarabridge and customer service platform Zendesk
- working with EMEA and Global content leads to support social content calendars
- attending festivals and events in Europe for content capture

YOU
To be considered for the role of Social Media and Customer Support Agent you must have:

- previous and proven marketing or customer service experience on social media/online platforms
- proven proficiency using Social Listening tool (CX Social Clarabridge) and Zendesk
- ability to speak fluent English is essential with one other language preferable(Spanish, German or Italian)
- ability to understand and explain technical products effectively (consumer electronics) is essential
- able to produce clear reporting in MS PowerPoint to provide key insights
- work to tight deadlines and to be able to demonstrate excellent time management skills
- some understanding/ interest for dance music culture is useful

Apply now!

Social Media & Customer Support Agent - Up to £32,000 - West London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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