Freelance Service Design manager

Gemini People
£500 - 600 per day
05 Nov 2019
26 Nov 2019
Holley Potts
Business Type
Contract Type
Freelance / Contract

Worknig with one of my top clients, a brilliant tech agency in Farringdon looking for a freelance Service Design Manager, someone who is more Tech focused.

This role is to start asap for a rolling contract. This will be a mixture of 50/ 50 hands on (mainly UX and a little tech) to hands off (client facing and more strategic).

They will need a Senior Manager at a minimum with strong Service Design and Op Model experience to lead workshops, deliverables, etc.  From a WIP deliverables point of view, here are some points that the person will need to help drive.


-          Key Customer Journeys for 1st go live identified and designed

-          IF customer back book population for Q1 release identified (i.e. which IF customers will be part of this first alpha release, how do we select them and communicate this to them)

-          Services and capabilities required to support the journey(s) defined and put in place

-          End 2 End Service Blueprint to ensure alignment across all teams of how the end to end customer journey maps to the organisations services/capabilities (functional and technical) for 1st Go Live

-          Risk & controls framework in place (w/i platform, tested/proven and documented for reg approval)

-          Tech Platform and interfaces (back into IF via OB, with SCA authentication?) to enable the journey

-          Platform Support Model & supporting tools deployed

-          ‘Operational’ colleague journeys (Finance, Risk & Controls, etc.) & Tools defined and added to journey team backlogs

-          Collaboration/communication tools for colleagues in place

-          Customer Support model designed, staffed and deployed  (Small to start but designed to allow scaling)

-          Key Roles required for 1st go live agreed and hired (if required).

-          Services to be exchanged agreed and SLAs and KPIs in place for Service Co and LBG

-          Regulatory approval to operate

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