Stopgap

Customer Communications Manager

Recruiter
Stopgap
Location
London
Salary
£42000 - £46000 per annum + 18 month FTC
Posted
08 Nov 2019
Closes
14 Nov 2019
Ref
LSS-093845
Contact
Lee Shortt
Discipline
Marketing
Business Type
Brand / In-house
Contract Type
Permanent
Hours
Full-Time

Fantastic opportunity for a Customer Comms Manager to join this global airline for a 18 month FTC. Sound interesting?

Customer Communications Manager - Up to £46,000 - London

THE COMPANY
This Airline is iconic and famous for its marketing campaigns throughout the decades. They have been leaders in their field and continue to grow and invest to ensure they provide the best customer experience in their field. This is an opportunity to be part of their future growth.

THE ROLE
As Customer Communications Manager you will be responsible for:
- Identifying opportunities within the customer database to grow and retain customers.
- Using data and insight to identify key interventions across the customer experience, using techniques such as Customer Experience Mapping.
- Designing and delivering differentiated, personalised and joined up customer communications to support the wider business initiatives.
- Ensuring seamless customer messaging and narrative across different channels.

YOU
To be a successful applicant for the role of Customer Communications Manager you must have:
Previous consumer marketing experience gained in either Retail, Travel or Leisure industries a distinct advantage

Previous experience of email marketing communications across a vast database is essential. Salesforce exp ideal.
- Previous experience developing customer plans and programmes of communications.
- Proven cross functional working skills with strong stakeholder management.
- Marketing/ database marketing experience.
- Experience delivering end to end communications

If this sounds like the perfect Customer Communications Manager for you then apply to now!

Customer Communications Manager - Up to £46,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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