Service Team Leader

Recruiter
Stonor
Location
Oxfordshire
Salary
Up to £30000.00 per annum
Posted
18 Nov 2019
Closes
22 Nov 2019
Ref
JB106
Contact
Jamie Bates
Discipline
Marketing
Business Type
Agency
Seniority
Senior Executive
Contract Type
Permanent
Hours
Full-Time

Service Manager - Property/Legal Sector

London

JB106 - £30k

The Business

A market leader in their field, this business provide choice to the consumer on a variety of legal & financial services. They offer a unique software platform to help service the property services and work as an intermediary between the sectors largest businesses. As a reward for their hard work of previous years, they boast a roster of partners in the hundreds, most of which being top tier in their field.

The Role

This role's purpose is to manage the company's Service team. This involves managing the day to day workload of team members and ensuring that all SLA's are achieved within the given timeframe. The Team Leader's focus will be on improving the customer experience and implementing processes and methods to achieve this.

Some key responsibilities will include;

  • Managing a small, but very busy service team with the aim of providing an outstanding level of customer service to our clients and stakeholders.
  • Relationship management - building and maintaining positive relationships both internally and externally.
  • Building a culture of pro-activity, efficiency and a focus on collaboration.
  • Implement strategy to improve the customer experience and allow the service team to work in the most efficient way possible.
  • Line management of service team members including a Deputy.

What's in it for you?

If you ask them, they'll tell you it's all about the people and the clients who they consider to be friends.

In addition to the fantastic working environment, you can also expect the following

  • Strong on target earning potential
  • Pension
  • Private Medical
  • Life Assurance
  • Volunteer day
  • 25 days holiday

Please apply asap for more information.

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