Stopgap

Customer Communications Manager

Recruiter
Stopgap
Location
London
Salary
£40000 - £50000 per annum
Posted
28 Nov 2019
Closes
28 Dec 2019
Ref
LSS-093971
Contact
Lee Shortt
Discipline
Marketing
Business Type
Brand / In-house
Seniority
Senior Manager
Contract Type
Permanent
Hours
Full-Time

Experienced b2c marketing communications expert needed to join iconic airline brand.

Customer Communications Manager - Up to £50,000 - London

THE COMPANY
This iconic airline brand has been behind some of the most famous marketing campaigns in the world.

THE ROLE
Based within the Global Customer Engagement team, you'll be responsible for leading the planning and delivery of a range of customer communications around operational topics.

Working closely with colleagues across the organisation - including operations - you will manage crisis communications and provide comms templates, frameworks and training to staff.

You'll be working across all marketing channels including email, website, OOH as well creating offline marketing collateral and tool kits.

YOU
Our client is looking for someone who has experience managing operational, regulatory and/or crisis communications, ideally in a complex global organisation.

You'll also have a demonstrable track record of working in a fast paced environment, able to react quickly and to bring stakeholders from every level on board.

Excellent copy writing skills and experience delivering end to end customer communications are also a must.

If this sounds like you, please get in touch today.

Customer Communications Manager - Up to £50,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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