Customer Success Manager

Location
London
Salary
£35000 - £50000 per annum
Posted
04 Dec 2019
Closes
03 Jan 2020
Ref
5741OB
Contact
Oliver Bolton
Discipline
Advertising
Sector
Online, Technology
Business Type
Service Provider
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

Customer Success Manager - EMEA

Online advertising, SaaS & creative advertising

Two things in advertising drive results... data & creativity. You can't have one without the other.

Having a huge amount of data is great, but without the right colors, pictures, words & message, it's worthless.

Our client helps put the two together, with a big emphasis on creativity, to make sure that brands push out the most effective advertising possible.

This platform is implemented as a SaaS, and more of their partners are starting to choose this option rather than on a campaign basis. This role is to manage the customers from adoption to delivering on their needs. This is a consultative role where the individual will influence the client in collaboration with the other internal teams.

Purpose

  • Ensure clients get maximum value from their investment with the business by delivering proactive, consistent communications and first-class onboarding
  • Develop strong relationships with customers, to ensure each client's use of the platform alights with the campaign strategy
  • Be a product champion and evangelize the business throughout the ecosystem
  • Assist clients with ad hoc issues or questions

Experience/skills

  • 1-5 years experience in client-facing roles within AdTech &/or SaaS
  • Experience in the creative space is a plus
  • Experience either working with or for, agencies, publishers & channel partners
  • A understanding/knowledge of HTML5 & creative
  • Working knowledge of mobile and display advertising, with an understanding of rich media and video

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