Partnership Growth Manager - Midlands

Location
Midlands and the North
Salary
Competitive with benefits
Posted
10 Feb 2020
Closes
13 Mar 2020
Discipline
Marketing
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

POSITION PURPOSE:  

  • To maximise Intrepid Group sales from the travel industry market in the Midlands/North England by developing and maintaining relationships with industry partners.  
  • To provide excellent training and service to enhance existing industry relationships  
  • To conduct regular communication with agency partners both at head office and local level using a variety of communication methods  
  • To create growth through managing key account partnerships  
  • Help manage the industry sales budget in collaboration with Head of Industry Sales  

QUALIFICATIONS AND EXPERIENCE  

Experience in sales ideally in a travel industry role (2 years minimum). Personal and/or professional travel experience in multiple destinations in which Intrepid operate  

Sales

  • Growth in regional industry sales across the Intrepid Group
  • Contract Management
  • Prepare and implement a sales plan
  • Problem solving
  • Effective internal and external communication within the sales department and outside of the company to industry partners

Benchmark Measures

  • %growth in sales on last year, meeting set targets from industry channels  
  • Maintain relationships with key designated agents in order to build a solid sales strategy for growth
  • Prepare territory call pattern according to estimated business potential.
  • Report monthly  on agent call activity
  • Training sessions – provide a variety of training methods, i.e. visual, audio and kinaesthetic
  • Ensure travel agents are familiar with selling features and advantages over competitors.
  • Resolve all complaints without delay, to the satisfaction of both the agent and passengers.
  • Ensure required monthly reporting of all UK and Ireland accounts, sales activity etc is always completed accurately and on time by 5th of the month
  • Competitor awareness: report on competitor activity monthly
  • Meet all internal communication deadlines

Marketing and Communication

  • Maintaining your agent database
  • Optimize effectiveness of sales and marketing campaigns
  • Reporting
  • Brochure management
  • Agent Ads and familiaristion trips
  • Travel expos and shows
  • Profitability

Benchmark measures

  • Keep up to date of developments in your territory, including changes in agency staff, preferred agents groups, policies of major groups.
  • Ensure monthly call plans are developed to align with the global or regional sales/marketing calendar
  • Drive campaign awareness by following up the monthly campaign launch emails with personal calls/visits/emails to agents.
  • Deliver campaign artwork and other collateral into agents to support campaigns.
  • Drive Intrepid Group awareness by ensuring the UK and Irish industry is informed of all activities via newsletters, flyers, postcards, effective brochure releases, training seminars etc. At least 1 activity per quarter.
  • Help develop offers for industry led campaigns.
  • Help reach sales or pax targets for each campaign.
  • At the completion of campaigns, work with Industry Marketing o develop and report on the effectiveness of campaigns.
  • Help arrange and implement brochure launch and distribution to UK & Ireland agencies within 2 weeks of arrival from printers
  • Help manage allocation of brochures to ensure efficient use of stock
  • Manage all agent incentive and AD requests by responding to agent within 24 hours of receiving initial request.
  • Fulfil any agent fam trip requests by liaising with operational offices to provide price, itinerary and escort where possible
  • Manage and participate in all travel expos and travel shows as requested by Manager.
  • Working with the Head of Industry Sales to set annual budgeting targets
  • Meet KPIs for company budgets
  • Meet all communication deadlines

OTHER SKILLS AND ATTRIBUTES  

  • Excellent interpersonal and communication skills  • Results orientated  
  • High standards of customer service and excellent communication skills. Ability to create and manage sales strategies, promotions etc.  
  • Ability to manage within budget  
  • Strong organisational skills  
  • Problem solving and decision making capacities  
  • Ability to work independently and in a team  
  • Ability to work under pressure and juggle multiple tasks. Friendly, flexible and a sense of humor.  
  • An understanding of and belief in Intrepid’s Responsible Travel philosophy and Core Values 

OTHER REQUIREMENTS 

  • To travel around your set region, England/Ireland as required.
  • Work flexible hours (i.e. out of normal business hours training sessions/travel). To attend various travel shows & promotional events when necessary  
  • Attend office meetings and cover for colleagues in their absence