Stopgap

Customer Comms Manager

Recruiter
Stopgap
Location
London
Salary
£35000 - £42000 per annum
Posted
19 Feb 2020
Closes
16 Mar 2020
Ref
LSS-094249
Discipline
Marketing
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

Customer Comms Manager needed for iconic airline brand! Digital and direct marketing expert? Read on...

Customer Comms Manager - Up to £42,000 - London

THE COMPANY
This iconic airline brand has been behind some of the most famous marketing campaigns in the world.

THE ROLE
Based within the Global Customer Engagement team, you'll be responsible for leading the planning and delivery of a range of customer communications around operational topics

- Identify opportunities within the customer database to grow and retain customers
- Design and deliver differentiated, personalised and joined up customer communications to support wider business initiatives
- Ensure seamless customer messaging and narrative across different channels and communications through the delivery and implementation of a coordinated contact strategy
- Work across owned channels - website, email and social - adhering to omni-channel principles 
-    Ensure best practice loyalty/ personalisation/direct marketing principles are applied to create market leading communications 

YOU
We'd love to hear from you if you have:
- Marketing/database marketing experience and/or customer/communication planning experience
- Experience of digital and direct marketing and CRM
- Experience developing customer plans and programmes of communications/activity
- Experience delivering end to end communications using Salesforce marketing cloud technology
- Proven cross-functional working skills with strong stakeholder/client management skills
- Ability to manage external agencies

Customer Comms Manager - Up to £42,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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