Digital account manager (junior)
Our client is a unique research consultancy, their focus is online corporate communications – websites, digital media and social channels. They are looking to hire a junior digital account manager with good organisational and writing skills.
The role - junior digital account manager
The overall purpose of the role is to work with the agencies Senior consultants and other colleagues to deliver first-class advice for their clients.
They are looking for a junior digital account to get involved with all aspects of their work.
You will be helping to review corporate online communications, and in measuring it, through our survey and analytics services. You'll be doing some advising too, as well as helping clients to collaborate with the agency and other colleagues, and also helping the company and its marketing efforts run efficiently.
The role's key responsibilities are listed below, but you won't be restricted to these as you develop your knowledge of clients and their needs.
You will gain a forensic understanding of digital corporate communication, a broad understanding of business, and the chance to work with some fascinating clients with interesting challenges.
- Learn the agencies benchmarking methodology; this forms the basis of the way they review digital corporate communications, and advise their clients. Full training will be provided, after which you will be expected to apply this in your work to help assess how effective companies are in their online presence.
- Writing and database contribution
identifying best practice in digital corporate communication and writing short reports
helping to score the online channels of the largest 200 companies in the world
best practice database updates
administrative support for our survey and analytics offers, with the chance to learn about and contribute to these.
- Client management:
assisting subscribers and clients over the phone and in person
helping to maintain our CRM and email lists
internal knowledge managment - including file maintenance
- Digital marketing, events and publishing:
website maintenance and helping to manage social media accounts
helping to arrange, and attending, the agencies events and annual conference
writing event reports
You must like words: writing and speaking them, to senior communications people in large organizations.
And numbers too: happy to interpret data to form and support conclusions.
An analytical mind, but able to express your thoughts in an engaging way.
Proactive, positive and inquisitive with an eagerness to learn.
Flexible, with the ability to prioritize workloads based on the needs of the internal team and clients.
Comfortable working on your own, and as part of a small and friendly team.
We don't have fixed criteria so tell us why your experience is relevant and interesting. But Ideally, you'll have at least five years post-qualification experience, preferably in corporate digital communication, in-house or at an agency. Or you may have experience of wider digital communication, branding or marketing; corporate communication; or even business journalism.
A good degree in an arts or business-related subject would be a positive.
An interest in/experience of the activities and roles of multinational companies.
Some familiarity with content management systems, CRMs and data visualization tools such as Tableau would be desireable, but not essential.