Stopgap

Customer Success Manager

Recruiter
Stopgap
Location
London
Salary
£38000 - £43000 per annum
Posted
23 Oct 2020
Closes
03 Nov 2020
Ref
KTB-094589
Contact
Kate Boston
Discipline
Marketing
Sector
Technology
Business Type
Brand / In-house
Seniority
Senior Executive
Contract Type
Permanent
Hours
Full-Time

Our Client is looking for a talented B2B Customer Success Manager to support Clients with the SaaS marketing platform.

B2B Customer Success Manager - £38,000-£43,000 - London

THE COMPANY
Our Client is a fast-growing London-based technology business which develops and sells a SaaS marketing platform to large enterprises. Their product is highly differentiated in the market and the blue-chip brands using their services is testament to the capability of the software.
From thought leadership to internal communications, marketing materials and sales collateral, the users of the software are varied and span all industries across the globe.

THE ROLE
This is a role for candidates already working in a B2B Client facing role -customer success or as a dedicated tech trainer.
Either way, you'll be totally committed to ensuring you understand the needs and objectives of your Clients and work tirelessly to ensure they have an exceptional experience at every turn.
You'll also have a desire to work with a fantastic product (unlike anything else on the market), you'll love working with motivated colleagues in a business that's growing fast and creating great career opportunities and you'll love working with some well known consumer Brands, to help them get the most out of this particular software.
You will have three areas of responsibility in this Customer Success role:

User management. Providing day-to-day user management support across your Client portfolio, including trial customers.
Use case identification - Ensuring absolute understanding of all Client use cases for the company.
User guidance - Ensuring every user of the software gets the right training, support, guidance and advice they need to maximise the value they see from you and the company.

YOU

- This role requires experience and confidence in presenting product-based training to customers on both a one-to-one and group basis.
- Some experience in marketing would be helpful as the role involves content reviews, to advise customers of the best way to maximise their use of the service.
- You'll be used to providing customer support within a B2B account management team.
- Understanding of digital and content marketing.
- A clear and compelling communicator with excellent organisational skills.
- A degree level qualification in marketing or a related discipline.
- Ability to analyse user feedback to identify improvements and prioritise.
- Ability to interact with people at all levels, demonstrating tact, diplomacy and discretion.

Please share your details if you are currently looking for your next Customer Success Manager position and are known for your EXCELLENT Client relationship skills.

B2B Customer Success Manager - £38,000-£43,000 - London

If this role isn't what you are looking for, don't worry. At Stopgap we cover a wider range of freelance and permanent positions, with specialist industry sector teams. As you can imagine, due to the current situation and Covid-19 we are dealing with less live jobs than usual, but it is still worth checking our website for all our latest jobs and signing up for alerts so you are the first to know about a new opportunity.

Marketing, Digital and Creative Recruitment - The Stopgap Way.

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