Senior Account Manager - B2B - London and Home Working

London and flexible home working
£35-42k dep experience
16 Feb 2021
16 Mar 2021
Account Management
Business Type
Contract Type

Senior Account Manager - London and flexible home working

My client is a strategically-led boutique B2B agency in London and they are looking for a Senior Account Manager to join their growing team.

The Senior Account Manager is responsible for growing and nurturing the accounts they’re responsible for, ensuring that all clients’ needs are met, between receipt of brief, to delivery of agency output. The Senior Account Manager is constantly solving problems, working with all key agency functions (research and planning, senior management, account handling, studio), and external suppliers, to maintain a consistently high quality of work, strengthening client relationships, and achieving desired project results.

You will be responsible for:

  • Managing the client relationship through effective communication and problem solving, working alongside senior management to maintain the client-agency relationship

  • Working with planners to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way

  • Writing inspirational creative briefs in association with the planner and going on to direct the development of creative work, presenting and selling this effectively to clients

  • Responsible for building client development plans for each account under their control, and working with the Strategic Client Director and other senior managers to enact the plans

  • Ensuring that project deadlines and budgets are met

  • Managing the financials of each project and account, ensuring profitability and timely invoicing and billing

  • Reporting key financial and team data to the agency’s senior leadership team

  • Identifying ways to grow client accounts through new business opportunities, helping shape clients’ strategic growth

  • Maintaining a detailed awareness of relevant market trends affecting their accounts, and developments in the wider advertising and communications industry

  • Managing the work and performance of team members e.g. AMs, AEs, Grad Trainees (where relevant)

  • Maintaining accurate records of meetings, decisions and next actions


  • Minimum of 2 years in an agency environment with a proven track record of working in a successful account team.

  • Experience in project management and financial management software packages.

Knowledge, Skills and abilities:

  • Commercially and creatively astute.

  • Effective negotiators and communicators, both written and verbally.

  • Able to inspire a team, the wider agency, clients, and other external partners.

  • Highly organised, with strong attention to detail and time management skills.

  • Excellent written and communication skills.

  • Highly numerate with the ability to craft budget estimates and to manage profit and loss on individual project for clients as a whole

  • Persuasive, able to sell work and ideas, and respond positively to feedback.

  • Knowledgeable and passionate about client’s businesses, and where and how advertising and marketing contributes to success.

  • Flexible, and able to solve problems.

  • Resilient and positive in difficult situations.


  • Good at evaluating creative work; able to give and receive feedback to support its development.

  • Able to juggle competing demands and remain calm under pressure.

  • Effective team management capabilities.

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