Client Services Manager

Recruiter
mustard xp
Location
Liverpool
Salary
£25000 - £28000 per annum
Posted
22 Mar 2021
Closes
22 Apr 2021
Ref
V-54167
Contact
Josh Howell
Discipline
Media
Sector
B2C
Business Type
Service Provider
Contract Type
Permanent
Hours
Full-Time

Are you an expert in client management and have experience working within venues? 

This could be the perfect role for you. This role is a venue side role that will give you responsibility to play a key part in the management of the ticketing process & set up of new events.

Within this role day to day you will be are the forefront of client management, ensuring that the ticketing services are managed efficiently, clients are supported and a high level of customer service is achieved while delivering results within clients budget.

 

Key Responsibilities: 

- To oversee the Client Account Management team and ensure that day to day client services duties are carried out to the level expected by the Client 

- Maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing inventory, ticket agents and allocations.

- Assume responsibility for ensuring the optimal performance of the client service functions. Provide leadership through effective goal setting, training, delegation and communication. Provide feedback for conducting employee performance appraisals. Formulate and implement employee development plans as required.

- Ensure that client relationships are managed efficiently through the period of onsale and beyond to maintain a good working relationship. Communicate with clients to understand their requirements and any issues they incur whilst ensuring that client deadlines are met.

 

You will be liaising directly with artists, press, promotional staff & sponsors to ensure to manage the ticketing for a wide portfolio of events through out the year, from music events to comedy nights. It is imperative that you will show leadership and provide a level of event specific expertise that guides our clients to making the right decision during event planning and execution. 

To find out more about this role and how to apply, please get in touch.

Apply for Client Services Manager

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your file must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


Upload from your computer

Or import from cloud storage

Your file must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 1Mb


4000 characters left

Marketing Communications

Haymarket Media Group, publisher of Campaign, takes your privacy seriously.

Learn more about how we use your information when job seeking.

We would like to keep you updated by email with information and opportunities which we hope will help you in your work.

We believe we can demonstrate a legitimate interest in using your details for marketing purposes, but if you do not wish to receive these messages, please .

I would like to be kept updated with information and opportunities from Campaign via the following channel:

We will use your information to ensure you receive messages that are relevant to you. 

Should you cease to require these services in future, you can stop receiving these messages from us via the unsubscribe link on any email received or by contacting us directly. Please see our Full Privacy Notice.

 


By applying for a job listed on Campaign Jobs you agree to our Terms and Conditions. You should never be required to provide bank account details. If you are, please email us.