Senior Planner - (Remote/London)

London (Central), London (Greater)
Competitive + Benefits
25 Aug 2021
25 Sep 2021
B2B, Health
Business Type
Contract Type

Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the hands of patients, healthcare professionals, carers, and payers, we help health brands create value across today’s connected health ecosystem. To do this, we start with a generous, behaviour-driven ideal then work in lean, agile and iterative ways to turn the ideal into action.

We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty, break habits, connect care ecosystems and disrupt traditional markets.

As part of Publicis Health, our small-but-mighty team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and other sister agencies in London, Windsor and around the world. Learn more about DH at

Job Description

As Senior Planner, you will develop and champion brand strategies and plans, advocating a people-powered, customer-focused approach in all you do.


·       Leverage and appropriately apply in-depth knowledge of a range of quant and qual research techniques

o   Assess existing customer and brand research and segmentation

o   Secure and leverage additional secondary customer research

o   Run audience interviews/ surveys to extract insights and/or test concepts and messages, and build a deep and evolving understanding of our customers wants, needs, and behaviors

o   Experience working with segmentation models  

o   Identify business opportunities and points of brand differentiation based on market analytics and category insights

·       Has full understanding of brand challenges and market situations, ideally in healthcare

·       Has comprehensive suite of strategy tools to hand for any client challenge

·       Is familiar with role of communications channels and the benefits of omnichannel engagement

·       Structures brand and comms plans with clear line of sight to growth and differentiation, and can connect insights to strategies to brand experiences


·       Uses positioning process, brand tools and tracking methodologies to build strong, differentiated brands based on powerful scientific foundations

·       Seasoned creator of value propositions


·       Develops ground-breaking briefs that have the potential to change the category and win awards and can confidently challenge and improve client briefs

·       Builds ‘on-brand’ creative and content strategies with line of sight to growth

·       Builds communications ideas based on behavioural insights

·       Defining and updating messaging frameworks in alignment with core claims documents 

·       Delivers innovative, measurable local and global comms plans and toolkits


·       Have a strong understanding of digital channels and how to maximize awareness and engagement for target audiences online

·       Experience working with segmentation strategies and customer journey maps   

·       Know how to create efficiencies between traditional and digital channels   

·       Have a desire and drive to help healthcare brands deliver more value and a better experience to their audiences


·       Develop meaningful partnerships with our clients and partnering with them to interpret their strategic opportunities into a digital brand experience   

·       Tell great stories and construct beautiful, simple strategic presentations

·       Strong presenter, as well as a valued contributor to and facilitator of workshops & moderated meetings

·       Become an integral and dependable team mate to the larger engagement team made up of engagement strategists, social strategists, UX designers, and decision scientists   

·       Be entrepreneurial and comfortable working with limited but guided oversight   

·       Builds strong internal partnerships to nurture the work

·       Able to work across multiple client accounts simultaneously, to plan work, and to manage deadlines with the support of PMs

·       Collaborates effectively with the internal team to ideate, problem-solve, and succeed



·       You are an experienced healthcare brand planner, with deep and broad experience of brand positioning and planning from within an agency environment

·       You are a creative problem solver, with a deep interest in building brands through messaging and content, who brings a fresh perspective to any challenge – always challenging yourself and those around you to connect thoughts & ideas in new ways

·       You’ll be able to inspire great creative work through creating engaging and exciting briefs … and create clarity for creative teams and clients in how to deliver the compelling content, conversations and experiences people need

·       You understand current trends in HCP and patient digital behaviours and engagement – and are excited about the prospect of partnering with clients to create game-changing work

·       You have broad experience across the range of digital touchpoints, channels and platforms leveraged by the pharmaceutical industry with expert knowledge in a few across the range of paid/owned/earned channels: social media, paid media, email/CRM, SFMC, Veeva, web, mobile, SEO, SEM

·       You’ll be a self-starter who has a demonstrable ability of working on a wide range of accounts and projects and be able to take most client requests in your stride – with a calm approach regardless of the deadline

Additional information

An inclusive workplace

The more diverse our team, the more imaginative, intelligent and inspirational our culture and our work will become. Here are some of the ways we help promote diversity at Publicis Health


·       Diversity & Inclusion management

·       Anonymised CV submissions

·       Mandatory unconscious bias training

·       Career and school programmes to build industry access for people from mixed socio-economic backgrounds


·       Support communities for women, LGBTQ+, BAME employees and their allies.

·       A mental health programme which includes free HeadSpace membership.


Publicis Groupe has committed €45 million to diversity, inclusion and social injustice within the network

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