Account Director

Account Director

As a member of the Client Services team, you will take ownership in the management of key Annual Reporting projects for high profile clients. You are the external face of the agency and are responsible for communicating our client's needs to the Creative and Production teams.

You will be overseeing and checking the work that is done and pushing projects to completion across multiple deadlines.

You will show great attention to detail and strive to get things right the first time. To get the best out of clients and the wider team, it's essential to build positive relationships by taking the time to listen and communicating effectively throughout the process.

You will gain inside out knowledge of our procedures and naturally up-sell to clients with your confidence and understanding of their needs. Your ability to plan will keep you one step ahead but are also flexible enough to make changes and problem solve.

Key responsibilities

Own and project manage multiple Annual Reporting projects with key clients and high budgets across varying deadlines

Deliver a high standard of service to maintain client satisfaction and exceptional feedback

Take the lead on all meetings while effectively managing the needs of our clients

Work collaboratively across all project teams, ensuring timely preparation of all required materials (briefs, paginations, estimates, schedules etc.)

Lead the delivery at each project stage, coordinating with suppliers, driving realistic conversations around budgets and ensuring that all work has been

Take ownership for meeting financial targets of each account, as well as utilisation and profitability of your team

Support the Client Service Director with the financial management of projects ensuring projects run on time, and assist with the client services invoicing

Ensure all financial processes are followed, with billing schedules, invoices and purchase orders

Consult with key stakeholders on their areas of specialism to drive strategic development with our clients

Participate in pitches for new clients while up-selling services and our expertise to existing clients

Clearly communicating across project teams, making sure everyone is updated with relevant information throughout the duration of the project

Proactively enhance your knowledge of your client's businesses and the industries they operate in to support their content and messaging to all key stakeholder groups

Be prepared to offer advice and insight into best practice reporting to your clients to meet their expectations and deliver work to a high-standard

Skills:

You have over 4 years agency experience, specialising in Annual Reports and strategic communications, working with key accounts and the largest budgets,

You have a good understanding of latest reporting regulations and best practice trends.

You deliver work to a high standard and are attentive to our client's needs while managing many urgent and often conflicting priorities.

You have strong interpersonal and communications skills, and can build trust and respect both externally and internally. You possess and demonstrate excellent writing, editing, proofreading skills are essential.

You are positive and with a can-do attitude and a good sense of humour. You are friendly and a team player who shows flexibility and a non-hierarchical approach with a positive attitude to get the job done well. You are organised, possessing a high attention to detail, naturally checking work to ensure it is of the highest quality. You are resilient and professional when handling difficult situations, offering solutions to any problems which may arise You show commitment to clients and are prepared to put in additional hours in evenings and weekends as needed to meet deadlines