We are seeking an Account Director to join our team. As an Account Director, you will play a pivotal role in the strategic development and direction of a portfolio of accounts. Your primary responsibility will be to ensure the success and growth of these client relationships, acting as a trusted advisor and partner. This role will also involve taking on a leadership position within our Client Services department, providing guidance and direction to a small team. Healthcare/Pharmaceutical experience is essential.

Responsibilities:

Account Management: Develop and own the strategic vision for each client, managing their accounts within the agreed scope of work. Conduct regular client health checks, service reviews, and contribute to Quarterly Business Reviews. Collaborate with the project management team to ensure the successful delivery of projects, meeting deadlines, budgets, and scope requirements. Influence clients in shaping their marketing strategies and lead client meetings to drive agenda. Drive creative excellence and identify opportunities for cross-selling and upselling.

Finance Management: Work with the project team and clients to agree on budgets, scope, and timelines. Take responsibility for revenue forecasting and delivery. Oversee financial reports, purchase orders, invoices, and reconciliation of Statements of Work (SOWs). Ensure effective finance reporting and tracking for both fees and out-of-pocket costs. Ensure timely submission and approval of timesheets for accurate billing.

Relationship Management: Foster and maintain strong relationships with clients, serving as the main point of contact. Manage stakeholder relationships at all levels within the client organization. Proactively handle and resolve smaller issues, escalating as necessary to ensure client satisfaction.

Process Management: Lead continuous improvement initiatives throughout projects, identifying areas for enhancement and conducting post-project completion reviews. Make evidence-based decisions to identify continuous improvement opportunities.

Leadership: Manage and lead a team, providing guidance and support to direct reports. Collaborate with a virtual team responsible for client deliverables beyond your immediate function.

Data & GDPR Management: Manage GDPR-related project issues and ensure compliance with data policies as ratified within the SOW/Contract.

Communication Planning: Foster clear and timely communication both internally and externally. Facilitate open and transparent communication within internal teams, including the ability to address difficult conversations. Support the team in their communication needs as required.

Qualifications

• Proven experience in account management within an healthcare agency or similar environment.
• Strong strategic thinking and ability to shape client marketing strategies.
• Excellent financial management skills, including budgeting and forecasting.
• Outstanding leadership abilities and experience in managing teams.
• Exceptional communication and interpersonal skills, with the ability to handle difficult conversations.
• Adept at stakeholder management and building strong client relationships.
• Analytical mindset with a focus on continuous improvement and data-driven decision-making.
• Knowledge of GDPR regulations and their implications for project management.
• Ability to work in a fast-paced, deadline-driven environment.

If you are a motivated professional with a passion for client success and have a proven track record in account management and leadership, we invite you to apply for this exciting opportunity. Join our team and contribute to the growth and success of our clients and our company.
Additional Information

An inclusive workplace

The more diverse our team, the more imaginative, intelligent and inspirational our culture and our work will become. Here are some of the ways we help promote diversity at Publicis Health.

Recruitment

• Diversity & Inclusion management

• Mandatory unconscious bias training

• Career and school programmes to build industry access for people from mixed socio-economic backgrounds

Culture

• Support communities for women, LGBTQ+, BAME, Disabled employees and their allies

• A wellbeing programme which includes free HeadSpace membership.

Future

• CSR is central to our ethos and work moving forwards

Publicis Groupe has committed €45 million to diversity, inclusion and social injustice within the network As part of our dedication to create an inclusive and diverse workforce, Publicis Groupe UK is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.